Is it legal to use an AI to answer calls in a two-party consent state?

Using software to answer is not the issue; capturing the call without consent is. The assistant tells every caller it is an AI and that it takes notes before they say anything, and no audio is recorded. If you want a lawyer's view, ask us and we will send the exact wording every caller hears.

Can it handle the week after a hurricane?

It answers calls simultaneously, so volume does not create a busy signal. It will not promise a date it cannot see on your calendar, and it does not discuss insurance claims, which it leaves for your office.

Our office answers in the daytime. Can it cover nights only?

Yes. Each number can be set so your own phones ring first and the assistant takes only what goes unanswered, which covers nights, lunch and the moments the office is on another line.

Florida

Answering service for Florida contractors

For Florida HVAC, plumbing, electrical and roofing businesses: an assistant that announces its notes before Florida's two-party rule can matter, answers through hurricane season, and texts back within the 2023 FTSA rules.

Written by Christopher Gillig, who files the carrier registrations behind these numbers and configures the assistants. Last reviewed October 6, 2026.

The short answer

A Florida contractor needs an answering service that respects two state laws and survives one season. The consent statute requires everyone on a call to agree before it is intercepted, so the assistant records no audio and announces its notes before the caller speaks. The solicitation act was rewritten in 2023, so texts go only to people who called and stop the moment they say STOP. And hurricane season lands on top of the hottest months, so it answers every call at once rather than queueing them.

Florida's trades and weather

Miami for the south, Jacksonville for the north.

Contractor establishments, Florida. Census County Business Patterns, 2023.

Contractor establishments by trade
Trade	Establishments	Under 10 staff	Staff each, average
Plumbing, heating and air conditioning	9,353	78%	10.1
Electrical	6,492	77%	10.8
Roofing	2,215	68%	13.6

A year at the weather station, on NOAA's 1991 to 2020 normals.

Weather station normals
Station	Days 90°F+	Nights 32°F or below	Heating degree days	Cooling degree days
Miami	80	0	128	4,575
Jacksonville (JAX)	73	16	1,350	2,664

Consent and texting, in Florida

A summary to plan with, not legal advice.

All parties consent: Section 934.03 makes intercepting a call without everyone's consent unlawful. No audio is recorded, and the notes the assistant keeps are announced up front.
The FTSA after 2023: HB 761 narrowed what counts as an autodialer and added a 15-day window after a STOP reply before a texting claim can be filed.
Replies only: A text-back is sent only after a call to the business, from a number whose carrier registration describes that use and nothing else.

What is different about Florida

Florida roofing establishments average about 14 staff, the most of the ten largest states and roughly double the Texas figure. Only 68 percent have fewer than ten people. These are firms with crews and an office, and what they lose is volume: the week after a storm, when every line is lit and the office is the bottleneck.
Miami's normal heating load is 128 degree days a year against 4,575 for cooling, so the air conditioning in a Miami house almost never gets a season off. An HVAC company here does not have a quiet half of the year for the phone to catch up in.
Section 934.03 of the Florida Statutes requires the consent of all parties to intercept a wire or oral communication. The assistant does not record audio, and because it keeps a written transcript it says that it takes notes in its first sentence, which is the point at which a caller can decide not to continue.
The Florida Telephone Solicitation Act was amended in 2023 by HB 761. The automated-dialing definition was narrowed, and a person must now reply STOP and give the sender 15 days to comply before suing over unwanted texts. The text-back here honors STOP immediately, and it only replies to people who called.
The Atlantic hurricane season runs from June 1 to November 30, and its peak, by NOAA's long-run count, is around September 10. That is also deep in the cooling season, so a Florida contractor's worst weeks for heat and for storms overlap.

The morning after a September storm

A tropical storm passes on a September night. By morning a roofer has calls about leaks, missing shingles and a tree on a carport.
The assistant answers each caller with its disclosure, so nobody's words are taken down without them hearing it first.
Callers who say leak, water coming in or tree on are raised as emergencies. Missing shingle and flashing are raised one step lower.
It asks for the property address and reads it back, because after a storm the same street can produce five calls and the address is what keeps them apart.
Anyone who could not get through receives a text, and a reply of STOP ends texting from that business on the spot.

What a Florida caller receives

missed call textback

This is Cedarline Roofing, sorry we missed your call. What is going on, and where are you? Reply here, or BOOK to book.

It goes only to someone who rang the business, and from a number registered for exactly this. After the 2023 FTSA changes the risk in Florida sits with unsolicited sales texts, and this is the opposite case.

appointment reminder

Northgate Heating is booked for Tuesday at 9:00 AM. Please clear access to the unit. Reply if anything changed.

Florida condensers sit behind fences and in side yards. A tech who cannot reach the unit has lost the visit, and asking the night before is cheaper than finding out at the gate.

Questions Florida owners ask

Is it legal to use an AI to answer calls in a two-party consent state?: Using software to answer is not the issue; capturing the call without consent is. The assistant tells every caller it is an AI and that it takes notes before they say anything, and no audio is recorded. If you want a lawyer's view, ask us and we will send the exact wording every caller hears.
Can it handle the week after a hurricane?: It answers calls simultaneously, so volume does not create a busy signal. It will not promise a date it cannot see on your calendar, and it does not discuss insurance claims, which it leaves for your office.
Our office answers in the daytime. Can it cover nights only?: Yes. Each number can be set so your own phones ring first and the assistant takes only what goes unanswered, which covers nights, lunch and the moments the office is on another line.

Sources

Every price is on the site

No quote and no sales call to find out what it costs. Creating the account and setting it up charges nothing: setup is billed when you submit your carrier registration, and the monthly charge starts when your number is live.

See it working