Terms of service

CallerOps responds to enquiries on your behalf: texting back missed calls, replying to messages, taking bookings, sending reminders, and recording where each enquiry came from. You decide what is sent; we deliver it and keep the record.

You are the sender of every message that goes out under your business name and number. That means:

• You may only message people who contacted you or gave express written consent. You must not upload purchased lists.
• You are responsible for the content of your templates, including any claim, price or commitment they make.
• You must comply with the Telephone Consumer Protection Act, the CAN-SPAM Act, carrier requirements, and any rules specific to your trade.
• You must keep your account credentials secure and your details accurate.

We block messages that quote a price, promise a time, or contain an unfilled placeholder, and we refuse to send to anyone who has opted out. Those guardrails reduce risk; they do not transfer it. The messages remain yours.

If you switch the AI voice agent on, it answers calls to that line in your business’s name and writes down what the caller says. No audio is recorded at any point. The transcript, and the name, number and job description taken from it, are yours and sit on the lead in your workspace.

The assistant opens every call by saying that it is an AI and that it takes notes, before the caller has said anything. That notice is there because several states — including Florida, California, Washington, Illinois, Pennsylvania and Massachusetts — require every party to a call to consent before its contents are captured. Do not remove or weaken it.

You remain responsible for complying with the call recording, wiretap and AI disclosure laws that apply where you and your callers are. If your state or your trade requires more than the notice above, tell us and do not switch the voice agent on until it is in place.

Sending business text messages in the United States requires registration with the carriers, known as 10DLC. We complete that registration with you using your real business details. Carriers may reject, suspend or rate-limit a registration for reasons outside our control, and we cannot guarantee approval or delivery.

Subscriptions are billed monthly in advance and are not refundable for a partial month. Message volume beyond your plan is billed at the rate shown on the pricing page. We give 30 days’ notice by email before changing a price.

A one-time setup fee of $499 is charged once per business, when you submit your carrier registration. It covers preparing and filing that registration and the checks the carriers require. Later changes to a registration you have already submitted cost nothing.

The setup fee is not refundable. It is charged at the moment you submit, which is when we pay the carrier fees and begin the filing work, so the cost is already spent by the time the charge appears. Carriers can reject or query a registration for reasons outside anyone’s control; where that happens we correct and resubmit it for you at no further charge, for as long as it takes, but the fee itself is not returned.

Your subscription renews automatically. Once your first line is live you are charged the monthly price for your plan, and that charge repeats every month on the same date until you cancel. You can cancel at any time from the billing page in your account, in one step and without contacting us.

Where an introductory offer applies, the discount is stated at checkout and applies only to the charges it names — typically the setup fee and your first month. Every month after that is the standard price for your plan, shown on the pricing page.

You may cancel at any time and the service runs to the end of the paid month. No cancellation fee, no minimum term. On request before closure we will export your leads, contacts and message history in a portable format at no charge. Your data is deleted within 30 days of closure, except records we must keep by law.

We aim for continuous availability but do not promise it. The service depends on telephone carriers, a messaging provider and a hosting provider, any of which can fail independently of us. We are not liable for messages delayed or undelivered by a carrier.

To the fullest extent the law allows, our total liability in any twelve-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost business, or indirect losses. Nothing here limits liability for fraud or for anything that cannot lawfully be limited.

You agree to indemnify us against claims arising from messages sent under your account to people who did not consent to receive them.

We may suspend an account immediately if it is used to message people without consent, to send unlawful content, or in a way that puts other customers’ delivery at risk. We will say why and, where we can, give you the chance to put it right.

These terms are governed by the laws of the State of Ohio, and the courts of Erie County, Ohio have exclusive jurisdiction.

TRADE SYSTEMS TECH LLC, Sandusky, OH 44870. Email contact@callerops.com or call +1-419-239-0512.