Residential electrical
An AI receptionist for electricians
A burning smell and a tripping breaker are the same missed call to a phone system and completely different to a business. What answers, and how that difference gets made.
Written by Christopher Gillig, who files the carrier registrations behind these numbers and configures the assistants. Last reviewed September 16, 2026.
The short answer
An AI receptionist for an electrical company answers when the crew cannot, asks what is happening, and takes a name and a callback number. Where the business allows it, it books the job into the real calendar. This trade's configuration treats a burning smell, exposed wiring and a total loss of power as emergencies, leaves a tripping breaker a tier below, and puts EV charger work at the bottom of the urgency list and near the top of the value list.
The words that change the answer
The real list this trade escalates on, matched on every inbound text reply, out of hours included.
What each urgency is promised
The reply targets this trade's configuration sets, so the page cannot promise a response the product does not give.
| Urgency | Reply target |
|---|---|
| emergency | 5 minutes |
| high | 15 minutes |
| normal | 30 minutes |
| low | 120 minutes |
The jobs, and where each one sits
Straight from the pack that classifies them. Note where the EV charger work sits.
- Burning smell or sparksemergency urgency
- Exposed wiring or a shockemergency urgency
- No poweremergency urgency
- Breaker trippinghigh urgency
- Panel or service upgradenormal urgency
- Lighting, outlets and switchesnormal urgency
- EV chargerlow urgency
Why this trade specifically
- Seven jobs, three of them emergencies by default: a burning smell or sparks, exposed wiring or a shock, and no power at all. The other four run from a tripping breaker down to an EV charger, which is the lowest urgency in the pack and frequently the largest invoice.
- A caller saying their power is out is not automatically an emergency, and the configuration says so. One dead circuit in a spare room and a dark house are the same sentence from a caller and different jobs, which is why the assistant asks rather than assumes.
- The emergency text for this trade carries two instructions and no more: do not touch it, and if you smell burning, call 911. Everything else a person might want to say about live wiring is left to the person who rings back.
- EV charger work sits at the bottom of the urgency list and near the top of the value list. It is booked rather than rushed, which makes it exactly the kind of job an assistant should be allowed to put in the diary while the crew is up a ladder.
- Urgency is raised from words, not tone. The trigger list below is matched on every inbound text, and on what the caller told the assistant they need once a call ends; a match raises the lead and marks it for attention.
What happens, in order
- A call arrives on the advertised number, and what happens is a per-number setting: text only, ring the business first, or the assistant answers everything.
- The assistant answers, says it is an assistant, and asks what is happening, which is the question that separates a dead circuit from a dark house.
- It takes a name and a callback number and reads them back before the call ends.
- Where the job is one the business marked bookable, it offers genuinely free times and books one for as long as that job is set to take.
- Where it is not, the caller's description lands on the lead in their own words, with the number to ring.
- A text follows when nothing was booked, and any reply matching the trigger words is escalated from there.
The messages this trade sends
Real templates from the electrical pack, with a business name filled in exactly as they would send.
missed call textback
This is Halden Electric, sorry we missed your call. What is going on, and where are you? Reply here, or BOOK to book.
One question doing two jobs: the answer usually contains the word that decides urgency, and the location decides who is sent. It fits inside a single segment with the opt-out line still to come.
emergency ack
Hi Dana, Halden Electric has your message and is treating it as urgent. Do not touch it. If you smell burning, call 911.
Acknowledges and gives the two instructions that matter, then stops. A longer message here would be advice about live electricity, sent by text, to somebody who has not been seen by an electrician.
Questions
- Is a power cut treated as an emergency?
- Not automatically, and deliberately so. One dead circuit and a dark house are the same sentence from a caller and different jobs. The assistant asks what is happening and records the answer; the trigger words raise a text reply that names something genuinely urgent, such as burning or sparks.
- Can it book an EV charger installation?
- If you mark that job bookable, yes, and it is a good candidate because the work is scheduled rather than urgent. It checks what is genuinely free first, and holds the slot for the length you said the job takes rather than a default hour.
- What does the assistant do with a call it cannot handle?
- It takes the caller's name, a number to reach them on and what they need, and leaves it for somebody at the business to ring back. If nothing was booked, the caller also gets a text so the conversation can continue there.
- Does it record the call?
- No audio is recorded. The carrier would do it by default and it is switched off. A written record of what the caller said is kept on the lead instead, which is what the person ringing back actually needs.
Every price is on the site
No quote and no sales call to find out what it costs. Creating the account and setting it up charges nothing: setup is billed when you submit your carrier registration, and the monthly charge starts when your number is live.
See what it costs